100% SATISFACTION GUARANTEE:

 All prices in US Dollars

We want you to be happy with your purchase.  HITH is confident that you’ll find the quality and variety of items on our website the best there is.  However, if you’re not completely satisfied please contact us and we’ll do everything we can to make you glad you’re shopping at HITH.  You can return your purchase for a prompt and courteous exchange, credit, or refund for the merchandise purchase price, returned in original condition, within 30 days.  Please see our RETURN POLICY below.

Return to Policies

Shipping:

 NOTE: We cannot ship to a P.O. Box.

We generally ship within 24 hours of receiving your order. Please allow 3 - 7 business days (depending upon your location) for delivery of your standard delivery order.  Some items ship from the manufacturer and may take 3 - 8 weeks for delivery.  Orders received on weekends, or on holidays are shipped the next business day.  Oversized items may require an additional shipping charge. Any items that require additional shipping time or incur additional shipping cost will have this information clearly displayed in the item description.  Items may ship separately.

 We have a flat rate shipping charge.  It doesn't matter how much you order, your shipping costs don't go up!  Add $7.50 to US rate for shipping to Canada.  We ship via UPS and the USPS.

Note: All prices on this website, including shipping are in US Dollars.

Return to Policies

Return Policy:

If you are not completely satisfied with a HITH item, we will refund 100% of your purchase price on non-personalized merchandise returned within 30 days.  Item(s) must be in original packaging and in saleable condition.  Please email our Customer Care Department prior to returning ANY merchandise.  The Customer must pay the cost of shipping the item back to us except in the event of damaged or defective merchandise.  We do not pay return shipping for returns of non defective merchandise.  If merchandise is damaged or defective it will be exchanged for the same item at no cost to the customer.    We will work with you to see that you’re satisfied, and if a refund or exchange is what you want then we’ll be happy to authorize it.

Sorry, personalized items may not be returned unless defective.

Refunds can be issued only to the original credit card used for the purchase.  We regret that we cannot refund shipping charges.

Return to Policies

Privacy Policy:

Note: the privacy practices set forth in this privacy policy are for our web site only. If you follow links to other web sites, please review the privacy policies posted at those sites.

We take privacy seriously.  Horses In The House & Beyond does not share or distribute ANY personal information with ANY other party.  Any personal information we gather in the general course of conducting business is used solely for the purpose of completing that business transaction.

 Horses In The House & Beyond will NOT send any UNSOLICITED e-mail.  We use email only as a business tool to communicate with our customers and expedite smooth transactions.

 You may opt in to receive email announcements from us which allows us to keep you updated on new products, specials and promotions. These emails are sent out no more than once a month, we know our customers dislike spam as much as we do.   All HITH newsletters will allow you to opt out of future mailings.

Return to Policies

Security:

 Any personal information collected during the checkout process is transmitted securely by a 128-bit encrypted system (the highest commercially available).   

Checkout securely using MC, VISA, American Express or Discover Card.  You can also pay using your PayPal account or pay by check by printing out the Horses In The House Order Form and mailing it in with payment.  Please shop confidently knowing your information is safe and secure regardless of your checkout method.

Return to Policies